Residents Rate Hampshire’s Highways Services

Hampshire County Council has maintained its position as one of the best performing county councils when it comes to highways maintenance, coming top amongst the South East county councils in a national survey of residents’ satisfaction with a range of highways services.

Councillor Seán Woodward, Executive Member for Economy, Transport and Environment at Hampshire County Council, said: “Maintaining our highway network is a priority for the County Council and I’m glad to see that our efforts are appreciated by residents. For the past few years, we’ve taken a proactive, asset management approach to the network, which we believe is more efficient in the long term and better value for money.”

Of all county councils across the county who took part in the independent National Highways and Transportation (NHT) Satisfaction Survey of residents’ views on local highways and transport issues, Hampshire maintained its top spot for highways maintenance while also claiming the highest proportion of residents satisfied with how the council deals with enforcement and obstruction issues on the highway.

The County Council scored well in many areas, with residents ranking Hampshire’s highways services top of all South East authorities for providing advance warning of roadworks, and third for its efforts to minimise disruption to residents. Hampshire also ranked ahead of all other South East authorities in treating the roads throughout the winter, and the speed at which street lights are repaired.

Councillor Woodward went on to say: “I’d like to thank all the residents who took the time to answer the survey. This information is extremely useful for us to see which areas of highways and transport are most important to people, particularly during these challenging times when we need to be absolutely focussed and clear on where the resources we have can make the most impact.”

Hampshire County Council has taken part in the survey since it started in 2008, one of only 26 authorities to do so. 100 authorities took part in England and Scotland this year, the most since the survey began. The average response rate for this year’s survey was just over 22%. 67,465 members of the public responded to the NHT’s 12 page questionnaire on Highway & Transport issues this year, making it the most comprehensive survey of public views in this sector. Nearly half a million members of the public have responded to the survey in the past eight years. To see the 2015 results go to:

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