Over the past year alone, more than 12,000 customers have signed up to Southern Water’s Essential Tariff and are making savings of between 20-90 per cent on their water and wastewater bills.
As of April 2016, anyone receiving pension credits automatically qualifies for the tariff. However, customers may also be eligible if their water charges represent 3 per cent or more of their household income.
Claire Graham, Southern Water’s Collections Manager, said: “The South East is the most debt-burdened county in England. That’s why we’re working to improve the way we support our customers who are in financial hardship, and are making sure we let them know about the different tariffs we have available.
“The Essentials Tariff could, depending on individual circumstances, help customers save a maximum of 90 per cent of their water bill. We also offer an additional three support tariffs – more information about these can be found on our website or by calling 0800 027 0363.”
Southern Water is proactively contacting customers on pension credits to let them know they could be eligible.
Phone lines are open from 8am to 7pm Monday to Friday and 9am to 1pm on Saturday.